Returns & Exchanges
GenuCare+: 120-Day Returns & Quality Guarantee
At Genuwii, we want you to shop with confidence. That's why we offer 120-day returns and exchanges, along with a 120-day quality guarantee.
Not completely satisfied with your purchase? Contact us, and our customer support team will help you find the right solution.
1. 120-Day Easy Returns & Exchanges
We accept returns and exchanges within 120 days of delivery.
To be eligible, items must be:
- Unworn, unwashed, and unaltered.
- In their original condition, with all tags and original packaging.
For returns due to personal preference, such as size, fit, or a change of mind, customers are responsible for return shipping costs.
2. 120-Day Quality Guarantee
We stand behind the quality of our clothing.
If your item arrives damaged, defective, or develops a quality issue within 120 days of delivery, please contact us with photos of the issue.
For eligible quality-related claims, we'll cover return shipping costs and help arrange a return or exchange at no additional charge.
How to Return & Exchange
Step 1: Submit Your Request
Visit our Contact Us page and complete the contact form to request a return or exchange.
If your request involves a quality issue, please include clear photos showing the problem.
Step 2: Wait for Approval
Our customer support team will review your request and notify you of the next steps by email.
Step 3: Prepare Your Return
Once your request is approved, we'll email you return instructions and, when applicable, a prepaid USPS return shipping label.
Step 4: Ship Your Item
Pack your item securely and send it to the return address provided in our instructions.
If you're arranging your own return shipping, please share the tracking number with our customer support team.
Step 5: Receive Your Refund
Once we receive and inspect your returned item, we'll process your refund within 5 business days.
Refunds will be issued to your original payment method. Please note that your bank or payment provider may require additional time to reflect the refund.
Important Information
1. Shipping Fees
Original shipping fees are non-refundable for returns due to personal reasons.
If your order arrives damaged, defective, or incorrect due to an error on our part, we'll cover the return shipping costs and refund the original shipping fee when applicable.
2. Exchanges
We offer exchanges for a different size or color of the same item, subject to availability.
3. Return Shipping Costs
For returns due to personal preference, customers are responsible for return shipping costs. The exact amount depends on the shipping carrier and service selected.
For approved returns resulting from damaged, defective, or incorrect items, Genuwii will cover the return shipping costs.
4. Return Authorization
All returns and exchanges must be approved by our customer support team before being shipped.
Please do not send items back without authorization, as unauthorized returns may not be processed.
Order Changes & Cancellations
Need to change or cancel your order? Please contact us as soon as possible.
We accept order changes and cancellations before your order has shipped.
Approved cancellations will receive a full refund, which we'll process within 2 business days.
Once your order has shipped, we're unable to make changes or cancel it.
Still Need Help?
We're happy to assist!
If you have any questions about returns, exchanges, or your order, contact us at service@genuwii.com.