GenuCare+: 120 Days Warranty

At GENUWI, if you're not happy with your purchase for any reason, feel free to contact us to request submit the return request, and we will offer you solutions according to your case.

1. 120-Day Risk-Free Return&Exchange

Our products have a risk-free 120-day return and exchange policy. Items must be unworn, unwashed, unaltered, and in original packaging with tags. Returns are free and easy.

2. 120-Day Made to Last Guarantee

We care about your comfort and product quality. If you face any clothing quality issues after receipt, contact us within 120 days for free returns and exchanges.

How to Return & Exchange

Step 1:
Contact us to submit your return & exchange request by complete the form. If it's a product quality issue, please attach detailed photos.

Step 2:
Please patiently wait for website review. The review result will be notified via email.

Step 3:
Once the application is approved, our staff will send you a USPS shipping label by email.

Step 4:
Please send the exchanged/returned product to our return address and provide us with the tracking number.

Step 5:
Once we receive your returned item, your refund will be processed within 5 business days and will be refunded to your original payment method.

Important note:
1. Original shipping fee is non-refundable. You will only receive a full refund in the case of product issues or our shipping errors.
2. Eligible Items for Exchange: Only exchanges for different sizes or colors of the same product are allowed.

 

Unauthorized Returns

If we receive any other return that has not been authorized, your return/exchange will not be processed nor will your unauthorized return be returned to you.

Change and Cancellation

We accept order change and order cancellation before the product is shipped. If the order is cancelled you will get full refund. The refund will be processed within 2 business days. Keep in mind once your order ships, we’re unable to make changes.

 

Still need support?

Email us at service@genuwii.com.

Shipping Costs for All Continental U.S. States.

Terms of Service for Using this Website: genuwii.com

This Agreement applies to genuwii.com (the “Site”). By using this Site, you (User) agree to be bound by these terms of use, regardless of whether you are a registered member of genuwii.com. This Agreement outlines the terms under which you may use the Site. This Agreement includes our Acceptable Use Policy for any and all content posted on the Site, our Privacy Policy, and any notices regarding the Site. If you view content, post comments, make purchases and/or submit content to the Site (that is, use the “Site Services”), please be sure to read these Terms of Use and the Privacy Policy carefully. Your use of the Site Services constitutes your acceptance of the terms listed in this Agreement.

Communication

This website is intended for informational purposes only. It is not intended as a primary method of communication between genuwii.com and visitors to this Site. If you need to contact us, please send an email to service@genuwii.com.

Informational Content

This website makes no recommendations or representations regarding any providers or locals services you may find on these sites. The lists are merely informational and designed to provide local area resources.

Proprietary Intellectual Property Rights

genuwii.com own and retain all proprietary rights in and to the Site and the Site Services. The Site contains genuwii.com's intellectual property, which may include patents, copyrighted material, trademarks, and other proprietary information of genuwii.com and its affiliates, subsidiaries, or licensors (collectively, “Proprietary Information”). Except for your User Content (as defined below), and that information in the public domain or for which you have been given written permission, you may not copy, modify, publish, transmit, distribute, perform, display, or sell any such Proprietary Information.

User Content

“User Content” means posts, messages, photos, video, or sound recordings submitted by Site users to genuwii.com

License

By posting any Content to the public areas of our website, you hereby grant to the Site the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity and database rights you have in the User Content, in any media now known or known in the future.

Content Posted on Our Website

You are solely responsible for User Content that you submit or post to the Site or any material or information that you transmit to other registered users. You may not post or copy any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.

You understand and agree that the Site may review and delete any User Content that in the Site’s judgment violates this Agreement, or that may be offensive, illegal, or that may violate the rights, harm, or threaten the safety of other Site users. Notice and Procedure for Making Claims of Copyright or Other Intellectual Property Infringement.

This Site respects the intellectual property rights of others and expects all users of the Site and Sites Services to respect them as well. If you believe your copyrights or other intellectual property rights have been infringed or otherwise violated, please provide the Site the following information:

The signature (physical or electronic) of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest; a description of the copyrighted work or other intellectual property you claim has been infringed; a description of where on the Site the material you claim is infringing is located; your address, telephone number and email address; a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; a statement by you, made under penalty of perjury, that the above information in your Notice of Claim is accurate, and that you are the copyright owner or intellectual property owner, or are authorized to act on the copyright or intellectual property owner’s behalf.

Prohibited Content

The following is a partial list of the kind of User Content that is prohibited on the Site regardless of whether or not it is illegal. By way of illustration, but not limitation, as a Site User you may not:

·Post information or images that are patently offensive and promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; harasses or advocates harassment of another person;

·Promote information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;

·Post or provide links to unauthorized copies of another party’s copyrighted work, such as film clips, photographs, or writings;

·Use the Site to engage in any activities not expressly outlined or contemplated in this Agreement or on the Site, including engaging in commercial activities and/or sales without our prior written consent, such as creating contests or sweepstakes;

·Use the Site or the Site Services in a manner inconsistent with any and all applicable laws and regulations.

·Although the Site cannot monitor the conduct of users of the Site, it is also a violation of these rules to use any information obtained from the Site Services in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell without the user’s prior explicit consent.

Disclaimers, Damages, and Liability

You agree that the Site is not responsible for any incorrect or inaccurate Content posted on the Site. The Site is not responsible for the conduct, whether online or offline, of any user of the Site or the Site Services. The Site assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, user communications.

The Site is not responsible for any problems or technical malfunction of any telephone network or lines, computer systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any Site or combination thereof, including injury or damage to users and/or the Site Users or to any other person’s computer related to or resulting from participating or downloading materials in connection with the Web and/or in connection with the Site Services. Under no circumstances will the Site be responsible for any loss or damage, including personal injury or death, resulting from anyone’s use of the Site or the Site Services, any User Content posted on the Site, or any interactions between users of the Site, whether online or offline.

The Site and the Site Services are provided “AS-IS” and (to the extent legally permitted) the Site expressly disclaims any warranty of fitness for a particular purpose or non-infringement and further expressly disclaims any implied warranty and terms and conditions. The Site cannot guarantee and does not promise any specific results from use of the Site and/or the Site Services.

Except where restricted or prohibited, in no event will the Sites be liable to you or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profits arising from your use of the Sites or the Sites’ Services, or of our termination of your Sites User status, even if the Sites have been advised of the possibility of such damages. Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

Release

If you have a dispute with one or more Site users, you release the Site from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Indemnity

You will indemnify and hold the Site harmless from any claim or demands and damages (actual and consequential) of every kind and nature, known and unknown, including reasonable attorney’s fees, made by any third party due to, arising out of or in any way connected with your breach of this Agreement, or your violation of any law or the rights of a third party.

No Agency

No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.

Notice

Except as otherwise explicitly stated in this agreement, legal notices to the Site shall be served at our contact information listed about and shall be served on you at the email address you provided when submitting User Content to the Site. The notice shall be deemed given 24 hours after the email is sent unless the sending party receives a notification that the email address is invalid. In the alternative, the Site may give you legal notice by mail to the postal address, if any, which you may have provided in the course of using the Site or Site Services, in which case the notice shall be deemed given three (3) days after mailing.

Other

This Agreement, accepted upon use of the Site and further affirmed by becoming User of either Site, contains the entire agreement between you and the Site regarding the use of the Site and/or the Site Service.

This Agreement may not be amended except by a writing signed by both you and the Site. The following sections will survive any termination of this Agreement: License; Indemnity; Disclaimer, Damages, and Liability; Claims or Disputes. If any provision of this Agreement is held invalid or unenforceable, such provision shall be struck and the remainder of this Agreement shall continue in full force and effect. In the Site sole discretion, the Site may assign this Agreement in accordance with the Notices section.

Section headings are for references purposes and do not limit the scope or extent of any section. The Site’s failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. The Site does not guarantee that we will take action against all breaches of this Agreement.

The Site may amend this Agreement at any time by posting amended terms on the Site. Amended terms shall automatically be effective 30 days after they are initially posted on the Site, except as stated elsewhere. This Agreement is effective December 8th, 2018.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of SG.

 

Disclaimer

GENUWII collects customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions.

The privacy policy (the "Privacy Policy") described below covers the entire GENUWII website ("the Site" "this Site" "we" "us" or "our"). Phrases such as "you" "your" and other similar expressions refer to our customers, or the specific users of this Site. By visiting and using the Site, you accept the practices described in this Privacy Policy.

The Privacy Policy explains the types of information GENUWII collects about you and your visit to a GENUWII site, how the information is used, how you can access and update your information, and the security measures we put in place to protect the information.

Information Collection and Usage

A. Registration and Ordering

Before using certain parts of this site or ordering product, customers have to complete an online registration process. During registration, customers will be prompted to provided us with certain personal information, including but not limited to customer's name, shipping and billing address, phone number, email address, and credit card number. We will only collect customer's personal information such as credit card number on pages secured using SSL technology. In addition, we may also ask customers for customers country of residence and/or customer's organization's country of operation, so that we can comply with applicable laws and regulations, and for customers' gender. These kind of personal information are used for billing purposes, to fulfill customers' orders, to communicate with customers about customers' order, and for internal marketing purposes. If we encounter a problem when processing the customer's order, we may use the personal information customers provide us with to contact customers.

B. Email Addresses

Customers enter email address for purposes including but not limited to :to register for free promotional notice; to request us to notify customer when we launch new product style; to sign up for our email newsletter. We shall not use your email address to send spam, defined as unsolicited commercial email. All emails from our website shall either be connected to delivery of services from our website for which you registered, responses to your email, or other messages you agreed to receive.

C. Cookies, Web Beacons, and Related Technologies

Like many sites, this site employs cookies and web beacons (also known as clear GIF technology or "action tags" to speed customers' navigation of the site, recognize customers and customers' access privileges, and track customers' site usage.

(i) Cookies are small pieces of information that are stored as text files by customers' Internet browser on customers' computer's hard drive. Most Internet browser are initially set to accept cookies. Customers can set customers' browser to refuse cookies from websites or to remove cookies from customers' hard drive, but if customers do, customers will not be able to access or use portions of this site. We have to use cookies to enable customers to select products, place them in an online shopping cart, and to purchase those products. If customers do this, we keep a record of customers' browsing activity and purchases. This site's cookies do not and cannot infiltrate a user's hard drive to gather a user's confidential information. Our cookies are not "spyware".

(ii) Web beacons assist in delivering cookies and help us determine whether a web page on this site has been viewed and, if so, how many times.

(iii) We may use third- party advertising companies to help us tailor site content to user or to serve as on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount ). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.

D. Log Files

As is true of most websites, the site server automatically recognizes the Internet URL from which customers access this site. We may also log customers' Internet protocol (IP) address, Internet Service provider, and date/time stamp for system administration, order verification, internal marketing, and system trouble shooting purposes. (An IP address may indicate the location of customers' computer on the Internet.)

E. Children's Privacy

We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. We will take step to delete it we learn we have collected it. If customers are under the age of 13, please do not submit any personal information to us. If you learn that your child has provided us with Personal Information without your consent, you may alert us at service@genuwii.com.

Information Use and Disclose

A. Internal Use

Our website does not collect customer's information as a main purpose. We use customers' personal information to process customers order and provide customers with customer service. We may internally use customers's personal information to improve our site's content, to improve our outreach and for our own marketing efforts (including marketing our products to customers), and to determine general marketplace information about visitors to this site. We will not use customer's personal information or images for advertising without customer's consent.

B. Communications with customers

We will use customers' personal information to communicate with customers about our site, and customers' order and deliveries. Also, we may send customers a confirmation email when customers register with us. We may send customers a service-related announcement on the rare occasions when it is necessary. Also we may send email to customers to notify customers when we launch new products and special offers. If customers subscribe to customers' email addresses, we will use it to deliver the information to customers. We always permit customers to unsubscribe from future emails.

C. External Use

We want to provide customers with excellent service products and to offer customers a great selection. We do not sell, rent, trade, license ,or otherwise disclose customers' specific personal information or financial information to anyone.

Data Security

This site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of customer's person information. We take several steps to products customers' personal information in our facilities. Access to customers' personal information is restricted. Only employees who need access to customers' personal information to perform a specific job are granted access to customers' personal information.

We promise to investigate and respond to any privacy complaint sent to the above email address with 3 business days after receipt. The response from us will propose a resolution to the complaint such as removal of information from out database or data records. When sending a privacy complaint to us, please put "privacy complaint" in the subject line and be as specific as possible regarding the incident to allow us to properly investigate the issue.

Freebies or incentives can only be offered under the following circumstances:

■ Provided when customer purchases merchandise

■ As part of a marketing campaign

■ The main purpose is not to collect customers' personal information